Frequently Asked Questions

GenDelph is an advanced genomic analysis platform that processes and analyzes VCF files to provide clinically relevant information. Our platform uses optimized databases and algorithms to process genomic data and generate detailed reports in less than an hour.

GenDelph accepts standard VCF (Variant Call Format) files. These can come from any modern sequencing platform. We support both individual files and batch analysis, depending on your subscription plan. Contact our sales team for more information.

Most analyses are completed in 30 minutes. The exact time may vary depending on file size and analysis complexity. Premium plan users have access to priority processing.

We offer different monthly subscription plans that include a specific number of analyses and features. Each plan has a monthly base price and a cost per genomic report. Advanced plans include additional features such as customizable pipelines and preferred access.

Yes, you can upgrade or change your plan at any time. Changes will apply to your next billing cycle. When upgrading, you'll have immediate access to new features.

Yes, we offer special pricing for academic institutions and non-profit organizations. Contact our sales team for more information about these discounts.

Customizable pipelines allow you to adjust analysis parameters according to your specific needs. This includes selection of annotation databases, variant filters, and prioritization criteria. Advanced users can even create their own custom workflows.

We implement multiple security layers, including data encryption at rest and in transit, two-factor authentication, and are in process of getting the compliance with GDPR and HIPAA. All data is stored on secure servers with regular backups.

We integrate multiple recognized databases including ClinVar, uniprot, gnomAD, and dbSNP. Advanced plans allow integration of custom databases and regular annotation updates.

We offer different support levels based on plan: email support for basic plan, priority support for professional plan, and 24/7 support for Enterprise clients. We also provide detailed documentation and video tutorials.

Yes, all plans include access to our basic training library. Advanced plans include customized training sessions and specific workshops for your team.

Enterprise clients can request custom feature development. We work closely with these clients to understand their specific needs and develop tailored solutions.